‍

‍

‍

Below are a few short and more detailed UX examples for Bonsai. Rather than overwhelming you with a long page full of copy and detailed flows, these quick snapshots should give a clear idea of the ux. They capture some key concepts without diving into too much detail!

‍

‍

‍

‍

Fraud Prevention – UX Research & Design
‍

As Belgium transitions from Maestro to MasterCard Debit, we took on the challenge of fraud prevention. We focused on creating a user-friendly and secure interface, moving away from vulnerable PSD2-based Direct Debits—where cancellation fraud is a risk—to real-time verification, by linking Visa and MasterCard Debit cards to an existing account.

‍

‍

‍Problem: Adding a card after installing the app can feel like a chore.

Solution: We leveraged Android’s NFC tap feature to automatically fill in card details.

‍

‍
Problem: User tests revealed that many Belgian users don't understand the difference between MasterCard and Visa, assuming both are credit cards.

Solution: We implemented real-time UI feedback, where logos change dynamically and error statuses provide clear information so users understand the distinction between debit and credit.
‍

‍

As always, any project comes with its own set of challenges. For us, these included maintaining a consistent branding message, incentivizing users to complete the onboarding process, keeping the process fun and engaging, and addressing issues with PSD2 compliance.

‍

‍

Since Bonsai stands for sustainability, it was crucial that our color palette reflected this core value. We carefully selected shades of blue and earth tones to emphasize our commitment to the environment.

‍

However, this presented several accessibility challenges, particularly in meeting WCAG (Web Content Accessibility Guidelines) standards. We had to meticulously adjust contrast ratios and fine-tune color combinations to ensure that our design was not only visually appealing but also accessible to all users, including those with visual impairments.

‍

‍

‍

‍